Another lovely day in Delta Hell. Spent five hours getting paperwork together for them. Of course, the time and money spent meeting their paperwork demands are filed under the “Cost of Doing Business” with Delta.
10/11/11: Update: Sent letter and supporting documents to Delta CEO Anderson via certified mail. Also sent hard copies of Faxed info to Delta Baggage Claim. My lawyer now has all of this information. On to more generative work.
10/10/11 Update: Faxed to Delta Airlines, Inc the Property Loss Claim Form plus addendum sheet, Ticket receipt and baggage claim receipt. (The original baggage claim check was taken by CLT baggage office on 9/22. I received this email in response:
Delta File 10946494 (KMM11277187V84661L0KM)
Dear Ms. Maxey,
Please accept our apologies for any inconvenience resulting from Delta’s recent mishandling of your baggage. We look forward to working with you to resolve this matter and you can expect to receive a substantive response regarding your settlement within 2-4 weeks. Please note that once a settlement has been approved, checks are sent under separate cover and may require an additional 7-10 business days to receive.
If your bag has not yet been located, it may take slightly longer to complete a thorough search for your baggage. When sending additional information, documentation, or questions regarding your claim, we kindly ask that you include the case number provided within this correspondence. Again, we apologize for the service failure you have experienced and will attempt to resolve this in a timely manner.
Thank you very much.
Customer Care – Baggage
I wonder if keeping the same reference number would decrease their internal confusion?
Just an aside: Very grateful to the MAHEC Breast Clinic and Dr. Eubanks. My second and conclusive biopsy was negative. “This is one thing you DO NOT have to worry about.” Enough with the trauma drama.